I joined the Customer Success team in February 2018. From there on it's been a wonderful 4.5 year experience and many more to follow.
I get to work within a dynamic environment and culture. I have full autonomy over my work but at the same time I feel like I am a part of a wonderful team who’s always ready to support each other with every aspect of the job.
I started working in the Paris office and later moved to London which is where I am located today. I worked in the financial center of London with some of our clients in the neighborhood areas. You really feel you are working in the center of the world as you see people from all walks of life. We had some of the great views of London City.
Work wise not much has changed as I was already working in a hybrid model before the pandemic. Although with the complete WFT set-up, I felt a little disconnected from the social side of work, meeting your colleagues, grabbing lunch together, going out for drinks. As restrictions have lifted it’s been great to get to see each other in-person again.
In my previous job, I worked with Infosys Limited in Toulouse, South of France. My wife was working in Paris so it was a kind of long distance relationship for us and I was really looking for a job change to move to Paris and Trading Central gave me that opportunity.
As a Senior Deployment Specialist, I’m responsible for managing our client onboarding from a technical standpoint. This involves discussions with clients about the best possible approach for their integration, then the actual deployment of the product followed by technical support throughout their customer journey with Trading Central. A typical day for me involves responding to client technical support tickets and attending meetings with our client's product deployment and technical teams.
The main challenge we help customers overcome is the integration of third party APIs or external tools. Each client has a unique set-up and different combination of vendors. When they start working with Trading Central, they are still using other third party vendors so there are limitations in developing a unique solution for each client.
Over the years, if we see there is a common third party vendor that many of our clients are working with, we tend to find a developed solution to support them. We did this recently with an EMEA regional partner that many of our clients use in their integrations. With this partnership, we are able to support additional newsletter sending and SMS Notifications as per our clients requests.
The TC Data Portal. When I first started working with Trading Central, it was the first tool that I used and I still work with it quite extensively.
The best thing about my role is I get to work with people from different departments on the client side as well as internally on the Trading Central team. Even though I am a part of the Client Success team, I feel that I am connected with the Trading Central company as a whole.
I think TC is really involved when it comes to supporting today's investor innovative market tools like TC Market Buzz and Economic Insight. We also try our best to accommodate client requests when it comes to the technical integration of our products. The latest such examples are our widgets and chart plugins.
I think one just needs an open mind, an eagerness to learn, contribute and the rest will be taken care of by the wonderful colleagues at Trading Central. We have super talented, helpful people working across all our teams and the only thing one needs to do is ask for help whenever they need it.